MSV Shop - Drive-FAQ - FAQ

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  • Can I book and pay on the day?

    No - bookings must be made in advance.

  • How much does it cost?

    The experience in winter months costs just £29 per vehicle, which includes three laps behind a BMW pace car, a free photo download of your car taking the chequered flag and a sticker to take home.

  • What vehicles are permitted to take part?

    We can only accept bookings for standard road cars, with no more passengers than the car is designed for. Your vehicle must be in a road-worthy condition with a maximum height of 1.85m. Please note that vans, trucks, minibuses and motorbikes are not allowed. Participants must stay in the vehicle at all times. This is a “quiet” activity – excessively noisy vehicles will not be permitted to take part and there must be no use of car horns.

  • What is the age limit for drivers and occupants?

    There isn’t any! But the driver must be an adult and hold a valid current driving licence.

  • What is the speed limit?

    You will be allowed to drive at a comfortable speed behind our BMW safety car, always within the national speed limit. Please note – strictly no racing or overtaking will be permitted. This is not a trackday.

  • Will I require special insurance?

    The vehicle must be appropriately insured for regular driving – the normal rules of the road will apply here. You should contact your vehicle insurer if you have any specific concerns.

  • How do I download my e-ticket?

    This will be emailed to you along with your booking confirmation. You’ll also be able to access your ticket by logging in to your MSV account here. If you haven’t received your booking confirmation please check any junk folders before contacting us at [email protected].

  • What happens if I cannot attend?

    Once you have confirmed and paid for your slot it cannot be changed, and refunds will not be issued for any cancellations. If you cannot attend because you have tested positive for COVID-19, or you are legally required to self-isolate, please contact us as soon as possible.

  • What time should I arrive?

    We recommend arriving 15 minutes prior to your time slot. Please note the exact start time of your experience might vary from the one you have booked, but you can expect to be at the venue for around 30 minutes.

  • Are pets allowed?

    Animals are not permitted at any racetrack, other than guide/assistance dogs. If this applies, please contact us in advance.

  • Where do I download my free photo?

    Please visit this link no earlier than 24 hours after your event and enter your vehicle's registration number.

  • How do we listen to Fast Facts as we drive?

    To enable you to listen to our fast facts you'll need a unique website address for your mobile device, which we'll send in advance - please note you will need to use an iPhone 7 or later, or an Android running 8 or later, e.g. a Samsung Galaxy S9 or newer.

    We would recommend you open this webpage while at home to ensure it downloads all the necessary audio clips. Please make sure you allow the page to use Location Services (for some phones you may have to go into your phone's browser settings to enable locaction access). You can also add it to your phone's desktop for easy access by clicking "Add to homescreen" (text may vary depending on phone model).

    When you arrive at circuit simply open the page up and click "Start Tour" and make sure your have your volume turned up. It will use your phone's GPS to track you around the circuit.

  • Will there be toilet facilities?

    Yes – toilets will be available however we advise people to remain in their vehicles wherever possible.

  • What happens if the event is cancelled due to weather or COVID-19?

    Should this occur you will have the option to rebook free of charge. Alternatively you will be entitled to a full credit.

  • Are animals permitted anywhere on site?

    No animals are permitted anywhere on site, with the exception of guide/assistance dogs.

  • Is it possible to swap drivers during the three-lap experience?

    No – people must remain in their cars at all times.