Terms And Conditions
Last Updated 26th March 2019
We are MotorSport Vision Limited ("MSV"), which is part of the MSV Group which also includes JPM Ltd ("PalmerSport") and
MotorSport Vision Racing Limited ("MSVR").
We reserve the right to change the policy at any time, so please check back regularly to keep informed of updates to this Policy.
This is a summary of cover, not a policy document and is issued subject to the terms, clauses, conditions and warranties as
within the master policy. Any fraud, misstatement or concealment in relation to any matter relating to this insurance shall render
the policy null and void and all claims forfeited.
MSV is committed to ensuring that all its customers enjoy driving experiences of the highest quality which are safe,
exciting and value for money.
Whether a novice driver or experienced professional, we want you to feel welcome at each of our venues and to enjoy
expert tuition from licensed instructors in the best vehicles and pleasant surroundings.
We know how much our customers look forward to their driving experiences and our terms of business have been carefully
written to ensure that there are no misunderstandings that could detract from your enjoyment.
Please take the time to read them, and remember that our helpful Retail Sales Team will be happy to talk to you on
0343 453 1000 if you would like any more information.
Once you have booked your chosen date, we reserve your car, instructor and circuit time.If you then choose to cancel,
you will be in breach of contract and we reserve the right to retain all monies paid. Please speak to our Retail Sales
Team if you would like to arrange Cancellation Cover.
If it becomes necessary for us to make a change to the vehicles used, the activity location or the course details,
we will use our reasonable efforts to contact you to advise you of any change and may offer you an alternative
activity of an equivalent value.
We ask that you arrive early and register for your activity at least 30 minutes before the scheduled start time.
We cannot permit anyone to participate in an experience without attending the preceding drivers' briefing, so it
is essential that you arrive on time. No alcohol can be consumed prior to the experiences, and we reserve the right
to refuse an activity to persons we suspect to be under the influence of alcohol and/or drugs.
Where an experience requires the wearing of a crash helmet, this is mandatory and there are no exceptions.
To ensure safety, it is a condition of admission to any MotorSport Vision Limited venue or those listed within the
brochure that no animals are allowed on site and any person found in breach of this condition will be asked to leave.
Changes of Plan
If the nominated driver is unable to attend and you wish to send a replacement driver to take the reserved driving
experience, we can accept substitutes up to the time of signing on, provided we have written authorisation from either
the purchaser or the original driver, and the nominated substitute complies with all necessary criteria.
All drivers, with the exception of Young Drivers, must hold a full and current driving licence to take part in any
experience. Drivers must produce their actual driving licence when signing on for their course. Provisional licences
or photocopies of licences are not acceptable. Where there is mention of the length of time that a licence must be
held by the driver, you may purchase a Gift Voucher before this period, but the term must have elapsed before
an experience can be taken.
Please call the Retail Sales Team on 0343 453 1000 to confirm the date booked for you or to book a date for your
All Gift Voucher Packs are dispatched via Royal Mail postal service, unless collected from our office or sent
by another dispatch service on request.
In our experience the Royal Mail is extremely reliable and you should receive your gift voucher pack within 10
days of ordering. In the rare instance a pack goes astray in the post, please call our friendly Retail Sales
Team on 0343 453 1000 and we will make alternative arrangements.
If you require guaranteed delivery on a specific date we can send your gift pack by Royal Mail Special Delivery,
subject to an additional cost. All Royal Mail services apply on UK mainland addresses only.
Where the duration of an experience is mentioned on our brochure,by our Retail Sales Team or our agents, this is
an approximate time and is given as a guide only. Unless specifically stated otherwise you will normally take your
Driving Experience with other participants and there may be some waiting time involved.
The very nature of our Driving Experiences means that some personal risk may be involved in taking part in the
activities we offer and you should be aware of this when confirming booking. We require the driver's signature on a
registration form before participation is allowed. Please note that some medical conditions preclude certain drivers
from taking part.
For further details please speak to one of our Retail Sales Team on 0343 453 1000. MotorSport Vision Limited has
third party and public liability insurance cover for all their operations.
All our driving experiences are offered subject to availability of dates, vehicles, facilities and the weather and
there can be no guarantee that a particular date will not be withdrawn due to extreme adverse weather conditions.
If we are unable to run your driving experience due to extreme adverse weather conditions or other events beyond
our control, you will be able to re book your Driving Experience within a 3 month period. Notice Calls in to the
MotorSport Vision Limited Retail Sales Team may be monitored for quality assurance and staff development purposes.
Research may be carried out by letter, telephone or any other reasonable method of communication.
We reserve the right to make changes to the advertised prices, but this will not affect you if you have already
booked and paid for an activity. All information and prices are correct at the time of going to press. Whilst it is our
intention to offer experiences as described, some revisions may be necessary. Our Customer Services Team will be
able to advise you of any amendments. Optional Insurance Cover Summary of Cancellation Cover (if purchased)
MotorSport Vision will credit the cost of the activity (not the value of the Gift Activities Voucher) if the Customer
should cancel a booked activity session as a direct consequence of one or more of the circumstances set out below.
Personal Accident Insurance Terms & Conditions
- The Customer sustaining death,bodily injury or serious illness
Cancellation, curtailment or rearrangement of scheduled public transport services. Mechanical breakdown of motor
vehicle or road traffic accident involving the vehicle on their journey to the booked activity in which the Customer is
- The death,bodily injury or Serious Illness of the Customer's relative
- The Customer falling pregnant
Compulsory quarantine, jury service, subpoena or hijacking involving the Customer or any person with whom the
Customer is travelling
- The Customer's presence being required by the Police following Burglary at the Customer's home or business
- Fire,storm or flood damage to the Customer's home in the UK
- The Customer being called-up to serve with armed forces reserves or by conscription
Reimbursement will take the form of a voucher for an activity of an equivalent value,or a cash refund less a
30% administration charge. Personal Accident Insurance We pride ourselves on our impeccable safety standards, but
motorsport activities can be dangerous and accidents can happen. Therefore, as an added service, we provide all
participants with the option of purchasing Personal Accident Insurance. Summary of Cover Insured Person Any person or
group of persons participating in driving activities organised by MotorSport Vision Limited.
Benefit In the event of the insured person or group of persons sustaining bodily injury as stated below, compensation
in accordance with the following will be paid. Compensation Death or permanent total loss of eye(s) or loss of limb(s)
or permanent total disablement from usual occupation, except in respect of persons not in full time employment
for whom any occupation for which they are suited by age, knowledge and training,will apply: £50,000.Temporary
total disablement from usual occupation up to £200 per week (maximum 104 weeks). Operative Time The policy is
valid at all times whilst the customer is attending or participating in driving activities organised by MotorSport
Vision Limited. Principal Terms The insured person or group of persons warrant that: - they are not aged over 65 -
they are in good health and free from any physical defect or infirmity, which would restrict the holding of a driving
licence in their country of residence in respect of temporary total disablement, the following conditions apply: -
excluding any pre-existing condition - maximum payment cannot exceed 100% of gross weekly wage - claimant must be in
Gift vouchers can be returned within 14 days of purchase for a full refund.
Any other goods maybe returned within 7 days for a refund of the purchased price of the goods, you will be
liable for the postage and packaging cost.
For all refunds you must contact us for details of the returns procedure.